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FREQUENTLY ASKED QUESTIONS

  • What does your company specialize in?
    We specialize in the distribution of high-quality semi-finished cocoa products, including cocoa beans, cocoa nibs, cocoa liqueur, cocoa powder, and cocoa butter.
  • Where do you source your cocoa beans from?
    We source our cocoa beans from various cocoa-producing regions known for their premium quality, including West Africa and South American countries.
  • Are your cocoa products sustainably sourced?
    Yes, we are committed to sustainability. We work closely with cocoa farmers and cooperatives that adhere to sustainable farming practices and ethical labor standards. Our main supplier has established a program to fight directly with child labor.
  • Can I purchase your products in small quantities for personal use?
    Yes, we offer both bulk and smaller quantity options to cater to individual consumers, bakeries, chocolatiers, and businesses of all sizes.
  • Do you provide organic cocoa products?
    Yes, we can offer a selection of organic cocoa products that are certified by reputable organic certification bodies.
  • What is the shelf life of your cocoa products?
    The shelf life varies depending on the specific product. Please refer to the product packaging for detailed information on shelf life and storage recommendations.
  • Do you offer custom packaging for bulk orders?
    Yes, we can provide custom packaging solutions for bulk orders. Please contact our sales team to discuss your specific requirements.
  • Can you produce semi-finished and finished chocolate products ?
    Yes we do! We can develop for you premix products with cocoa powder and other ingredients such as sugar and lecithin as well as chocolate bar between 40 % and 100 %.
  • Can you process our own beans and/or our nibs to produce semi-finished products?
    Of course! Our equipments are there for you. Just provide the quantity of beans or nibs you want to process and we will do the job for you.
  • Can you remelt cocoa liquor and/or butter and repackage them in boxes of 20 to 25 kg?
    Sure! We can reception pallets of cocoa liquor and butter remelt them and package them for you.
  • Can I request samples before making a bulk purchase?
    Certainly! We offer sample packs for many of our products to allow customers to evaluate the quality and taste before making larger orders. You only have to pay for the shipping price.
  • What are your shipping and delivery options?
    We offer various shipping and delivery options to accommodate our customers' needs. The specific options and associated costs will depend on your location and order size.
  • How do I place an order with your company?
    You can place an order by visiting our website, or contacting our sales team via phone or email. Please fill out our 2-minute pre-qualification form and a representative will contact you within 72 hours.
  • What is your return policy?
    Our return policy is outlined on our website and includes details on returns, exchanges, and refunds. Please review our policy before making a purchase.
  • Are you open to collaborating with businesses for private labelling or co-branding?
    Absolutely! We offer private labelling and co-branding opportunities. Please reach out to our business development team to discuss partnership options.
  • Can you provide certifications for your cocoa products, such as Fair Trade or Kosher certifications?
    Yes, many of our cocoa products have certifications, including Fair Trade, Kosher, and others. Please inquire about specific certifications for the products you are interested in.
  • How can I get in touch with your customer support team for further assistance?
    You can contact our customer support team through the contact information provided on our website or by calling our customer support hotline during business hours.
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